What areas of my yard will Fresh Yard Scoop clean?
We clean the agreed service areas where dog waste is present, including accessible front, back, and side yards, dog runs, and other outdoor areas included in your service instructions. If you want a specific area checked, just let us know.
Do you provide dog waste removal year-round?
Yes. Recurring pet waste removal is available year-round. Many visits can still be completed in light rain. If severe weather makes service unsafe or impractical, we’ll contact you and adjust the schedule as soon as conditions allow.
How do you keep my dogs and property safe?
We sanitize equipment and footwear between properties, follow your access instructions, secure the gate after service, and can include a gate photo with your completion update. Our service team members are carefully vetted.
How is pet waste removal pricing determined?
Your quote is based on factors such as the number of dogs, yard size and layout, service frequency, access, and any initial buildup. We confirm your quote before service begins.
Do I have to sign a long-term contract?
No. You can start, adjust, or stop recurring service without being locked into a long-term agreement. You can manage service details in your customer portal or contact us if you need help with a change.
How do you dispose of pet waste after each cleanup?
We collect and double-bag the pet waste after each cleanup. By default, the bag is placed in your trash bin. If haul-away or another disposal arrangement applies to your service, we’ll confirm that with you in advance.
Can you clean while my dog is in the yard?
Sometimes. Friendly dogs may be able to stay outside if the setup is safe, but we ask that protective, anxious, reactive, or aggressive dogs be secured during service. If a visit can’t be completed safely, we’ll let you know.
Can I request a cleanup day or exact arrival time?
You can request a preferred service day, and we’ll confirm what is available for your route. Because traffic, weather, and each property can affect timing, we don’t guarantee an exact arrival time. We do send on-the-way and completion notifications.